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  FOLLOW UP
Banking on Jerry
  The MphasiS chairman is Electronic Data Systems’ big bet to get to the top of the heap in the Indian offshore IT services business. Will it pay off?
Data Theft: Is India Being Targeted?
  Is the spate of Indian BPO fraud exposures simply a case of bad press?
A Helping Hand For MphasiS
  But is it the beginning of the end for mid-tier Indian IT services firms?
Big Deal
  The $250-million OfficeTiger-RR Donnelley deal has a touch of deja vu to it, and not for the best reasons. Do such valuations reflect the true picture?
Emerging out of GE's Shadow
  One year since it came unstuck from the GE fold, Genpact has signed up 15 new customers. CEO Pramod Bhasin's hard target: $1 billion by 2008
   More Articles 
 
  COLUMNS
Comment : Omkar Goswami
Thoughts on the BPO Backlash
  The need of the hour is a sensitive, carefully crafted strategy to deal with US public opinion on BPOs
Guest Column
Towards a BPO Glasnost
  Do BPOs really need to wait for a public listing to disclose financial data?
   More Articles 
 
  FEATURES
Reversing the Slide
  After an extensive overhaul, Wipro BPO is back in the reckoning
Nadar’s Final Gambit
  Shiv Nadar’s IT services company, HCL Technologies, is his last bet to hit the global league. Can it deliver?
BPO 2.0
  With first-phase BPO work getting commoditised, vendors are shifting to more complex tasks. And that's throwing up new challenges.
The Rural Experiment
  Could the next wave of BPO centres spring up in India's rural heartlands? One company is willing to give it a try.
   More Articles 
 
  ROUNDTABLE
Testing Times
  Is the country's youngest and fastest growing industry facing a premature midlife crisis?
Ripe to Play the Global Game
  The Indian business process outsourcing (BPO) industry has literally grown up in the past one year.
Beyond Call Centres
  At a time when everyone is pre-occupied with the backlash against outsourcing - which is mostly call centre work or bills and claims processing - Businessworld decided to focus on the future.
   More Articles 
 
  INTERVIEW
Chris Luxford/Nortel Networks
'BPO Does not Happen Here'
  Chris Luxford, director (portfolio management, Asia-Pacific), Nortel Networks, talks to BW on the subject he knows best: call centres.
K. Pandia Rajan/Ma Foi Consultants
  'Communes Will Come Up'
  Early this year, Ma Foi Management Consultants, the staffing and HR recruitment company, expanded to include BPO in its portfolio.
   More Articles 
 
 
   
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